Par. 1. Definitions

1. Customer – a natural person, a legal person, an organizational unit without legal personality that places an Order for a Product and concludes a Sales Agreement in accordance with these Regulations and legal provisions.
2. Consumer – an adult natural person with full legal capacity, purchasing Products to the extent not directly related to his or her business or professional activity, or an adult natural person with full legal capacity, purchasing Products to the extent directly related to his or her business activity, when the content of this contract shows that it does not have a professional character for the Customer, resulting in particular from the subject of his business activity, made available on the basis of the provisions on the Central Registration and Information on Business.
3. Account – an individual panel for each Customer, launched on their behalf by the Seller after the Customer has registered.
4. Registration – an actual action performed in the manner specified in the Regulations, enabling the creation of a Customer’s Account.
5. Product/Products – goods offered for sale by the Seller remotely, via the Website.
6. Seller – FLEXVISION sp. z o. o., Jerzmanowska 19 H, 54-530, Wrocław, NIP: 8971739338, REGON: 02069868600000.
   You can contact the Seller as follows:
   1. by e-mail to: komunikaty@flexvision.pl;
   2. by phone at: +48508225511;
   3. in writing to the registered office address;
   4. in another way indicated on the Website.
7. Website – the website located at https://minitelebim.pl/, through which the remote sale of Products is carried out.
   Information about the functionalities of the Website and technical means of protecting it, the availability of technical support and updates, as well as relevant compatibility and interoperability of the Website, which the Seller knows or should know about, can be found on the Website.
8. Sales Agreement – a sales contract concluded remotely via the Website on the terms specified in the Regulations, between the Customer and the Seller.
9. Order – the Customer’s declaration of will aimed at concluding the Product Sales Agreement.

Par. 2. General rules

1. These Regulations specify the rules and method of registering an Account, selling Products remotely by the Seller via the Website, and in particular specify the method of placing Orders, delivering the ordered Products, making payments by the Customer, canceling the Order, withdrawing from the Sales Agreement by the Consumer and submitting and processing complaints.
2. The full text of the Regulations is available at the Seller’s office and on the Website, where customers can view the Regulations without restrictions and can print them out.
3. In matters not regulated in the Regulations, generally applicable provisions of Polish law shall apply. The provisions of the Act of May 30, 2014 on consumer rights (“Consumer Rights”) apply to contracts concluded remotely between the Seller and the Consumer.

Par. 3. Account Registration

1. In order to register and create a Customer’s Account, the Customer completes the registration form available on the Website and sends it electronically to the Seller.
2. During Registration, the Customer sets an individual password.
3. The customer is obliged to complete all fields of the registration form, except those marked as optional.
4. The customer is responsible for the truthfulness and correctness of the data provided in the registration form.
5. The Customer may have one Customer]s Account.
6. The Customer is obliged not to make the Customer’s Account available to third parties. The Seller is not responsible for transactions made by unauthorized third parties who gained access to the Customer’s Account as a result of the Customer’s failure to comply with the rules of caution when using the login and password to the Account.
7. Sending the completed registration form is tantamount to the Customer’s willingness to conclude a contract for the provision of electronic services.
8. By completing the registration form, the Customer confirms having read and accepted as well as confirms the acceptance of the provisions of the Regulations and declares that they have read the principles of processing the personal data by the Seller.
9. After sending the correctly completed registration form, the Customer receives confirmation of Registration electronically to the e-mail address provided in the registration form.
10. In order to delete the Customer Account, the Customer requests the Seller to delete the Account to the e-mail address provided in §1 point. 6 of the Regulations.
11. The Seller is entitled to delete the Customer’s Account if the Customer fails to comply with the provisions of the Regulations.

Par. 4. Placing orders

1. The Customer may place Orders for Products via the Website both after registering and setting up a Customer’s Account and without Registration (if the Seller provides such a function).
2. Information about Products available on the Website does not constitute an offer within the meaning of the Civil Code, it is only an invitation to submit purchase offers by the Customer within the meaning of Art. 71 of the Civil Code. Browsing the above information does not require Registration.
3. Placing an Order by the Customer (even if the Customer has paid for it at the same time) is tantamount to submitting an offer to purchase a given Product to the Seller.
4. In order to place an Order, the Customer completes the Order form available on the Website.
5. The Order form must include the information necessary to complete the Order.
6. In the Order form, the Customer may additionally provide the data required to issue a VAT invoice.
7. The Customer is obliged to complete all fields of the Order form, except those marked as optional.
8. The Customer sends the correctly completed Order form electronically to the Seller by selecting the appropriate function in the Order form.
9. To finish placing an Order, click the “Buy and Pay” button.
10. The Customer receives confirmation of acceptance of the Order for processing via an email sent to the Customer’s email address provided during Registration.
11. The Product Sales agreement is concluded between the Seller and the Customer when the Customer receives confirmation of acceptance of the Order for processing and provided that the Customer has paid for the Order.
12. The content of the concluded Agreement is recorded, secured, made available and confirmed to the Consumer by sending the e-mail message referred to in section. 10 above, containing confirmation of the conclusion of a contract concluded remotely within the meaning of Art. 21 Consumer Rights.
13. The Customer is responsible for the truthfulness and correctness of the data provided in the Order form. The Seller is not responsible for errors in handling the Order or other instructions of the Customer, resulting from the Customer providing incorrect data.
14. Placing Orders without Registration is subject to the same principles as placing Orders after Registration, with the exception of the additional obligation of the Customer to each time complete all data required to place an Order, which data is completed automatically in the event of Registration.

Par. 5. Method of payment

1. The Customer is obliged to pay for the Order. The payment methods available to the Customer are provided on the Website.
2. Detailed conditions for using individual payment methods made available by third parties are specified in the regulations made available by these entities. Using the above-mentioned payment methods means the Customer’s acceptance of the above-mentioned regulations and means making the Customer’s personal data available to such third parties to the extent necessary to make payments. The Seller is not responsible for the actions or omissions of third parties implementing the payment process.
3. Acceptance of the Order for processing takes place provided that payment for the ordered Products is made, subject to the selection of the cash on delivery method (if available), in which case the execution of the Order will begin after the Seller sends the Customer confirmation of acceptance of the Order. If the Customer chooses the payment method by transfer, electronic payment or payment card, the Order processing time is counted from the moment of obtaining positive payment authorization.
4. The entity providing online payment services in the field of card payments is Autopay S. A.

Par. 6 Prices

1. All Product prices posted on the Website include VAT, do not include information on possible customs duties (if any), and do not include delivery costs. Delivery costs and any customs duties (if any) are added to the price of the ordered Products and are paid by the Customer.
2. The total price of the Order is calculated according to the choices of delivery method and payment method made by the Customer during the Order placement process, in accordance with the rates indicated on the Website. The total price of the Order is indicated in the Order summary and accepted by the Customer by clicking the “Buy and Pay” button.
3. The Seller reserves the right to change the prices of Products available on the Website, introduce new Products for sale, conduct and cancel promotional campaigns, or make changes to them in accordance with the law.
4. The above rights do not violate the rights of Customers who concluded Sales Agreements for Products offered by the Seller before the date of entry into force of the above-mentioned changes or rights of Customers entitled to use a given promotion, in accordance with its rules and during its duration.
5. In the event of a reduction in the price of the Products, the Seller provides the information about the lowest price of these Products, which was valid during the 30 days before the reduction next to the price information. If given Products are offered for sale for a period shorter than 30 days, in addition to information about the reduced price, the Seller also includes information about the lowest price of these Products, which was valid in the period from the date these Products were offered for sale until the date of introduction of the discount.

Par. 7. Order fulfillment and delivery terms

1. After receiving the Order placed via the Website, the availability of the Product ordered by the Customer is verified.
2. If the Product is available and the Order can be processed, the Order is processed in accordance with the delivery terms specified below. The order processing time is given on the Website.
3. The Seller undertakes, under the Sales Agreement, to deliver Products in accordance with the Agreement.
4. Detailed information about delivery methods and costs is available on the Website.
5. Delivery of the ordered Products will be carried out in the area indicated on the Website.
6. Together with the Product, the Seller will provide the Customer with appropriate proof of purchase.
7. If it is not possible to complete the Customer’s Order in full or it is not possible to complete the Order within the time allocated for its implementation, the Seller will inform the Customer about the situation.
8. If it is impossible to complete the Order only in relation to some of the Products covered by the Order, the Customer will be informed about the status of the Order and has the right to cancel the Order in whole or in part. The Customer informs the Seller about the further method of processing the order via a return email to the Seller’s address. In such a situation, the Customer may choose:
   1. partial realization, which results in the execution of the Order to the extent only related to the Products that can be shipped. The Sales agreement is then terminated regarding the part of the Order that cannot be completed. The Seller is released from the obligation to complete the Order in the scope of Products that cannot be shipped and is obliged to refund the costs incurred by the Customer in the scope of the impossible to execute part of the Order, immediately, but no later than within 14 (fourteen) days from the date of forwarding the decision to the Seller by Customer in accordance with this section 8, using the same payment method used by the Customer;
   2. cancellation of the entire Order, which results in termination of the Sales Agreement regarding the entire subject of the Order. The Seller is then released from the obligation to complete the Order in its entirety and is obliged to refund the costs of placing the Order incurred by the Customer immediately, but no later than within 14 (fourteen) days from the date of forwarding the decision to the Seller by the Customer in accordance with this section 8, using the same payment method used by the Customer.
9. Upon receipt of the Product, the benefits and burdens related to the purchased Product as well as the risk of its accidental loss or damage are transferred to the Customer.
10. When receiving the shipment, the Customer is obliged to check its condition, completeness and compliance with the Order.
11. At the time of delivery of the shipment, if it is found to be missing or damaged, the Customer has the right to request that an appropriate report be drawn up, specifying in particular the type and scope of the damage. The report is prepared in two identical copies and signed by the Customer and the representative of the entity performing the delivery.

Par. 8. Withdrawal by the Consumer from the Sales Agreement

1. If the Customer is a Consumer, based on Consumer Rights, they have the right to withdraw from the Sales Agreement in accordance with the provisions below. If the Customer is not a Consumer, the following provisions do not apply.
2. The Consumer may withdraw from the Sales Agreement for the purchased Product without giving a reason within 14 (fourteen) calendar days from the date of receipt of the Product, by submitting a declaration of withdrawal from the Sales Agreement, subject to section 3 below. To meet this deadline, it is enough to send a declaration before the above-mentioned deadline.
3. The Consumer is not entitled to withdraw from the Sales Agreement in the cases specified in detail in Art. 38 section 1 Consumer Rights.
4. In the event of withdrawal from the Sales Agreement, it is considered null and void.
5. A declaration of withdrawal from the Sales Agreement may be submitted in any form, provided that the declaration indicates the will to withdraw from the Sales Agreement, including on the form, the template of which is available under the Regulations as Annex No. 1, as well as on the contract withdrawal form, which constitutes Annex No. 2 to Consumer Rights.
6. In the event of withdrawal from the Sales Agreement, the Consumer is obliged to return the Product immediately, but no later than 14 days from the date on which he withdrew from the contract. The goods should be returned to the Seller’s address along with a VAT invoice, fiscal receipt or other document confirming the purchase of the Product. To meet the deadline, it is enough to return the Product before its expiry. The consumer bears the direct costs of returning the Product (i.e. the cost of packaging the Product, the cost of postal, courier or other transport). The consumer has the right to return the purchased goods together with sending a declaration of withdrawal or after sending a declaration of withdrawal from the Sales Agreement. The Product should be returned by the Consumer in an undeteriorated condition, subject to any reduction in the value of the goods resulting exclusively from using the Product in a manner necessary to establish the nature, characteristics and functioning of the Product.
7. The Seller returns immediately, no later than within 14 days from the date of receipt of the Consumer’s declaration of withdrawal from the Sales Agreement, all payments made by the Consumer, including the costs of delivering the Product to the Consumer (except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest one). usual delivery method offered by the Seller). The Seller may withhold the return until the Product is delivered or proof of its return (depending on which event occurs first). The payment is returned using the same method of payment as used by the Consumer, unless in the declaration of withdrawal from the Sales Agreement the Consumer has expressly agreed to a different method of return, which does not involve any costs for him.
8. The Consumer is liable for any reduction in the value of the Product resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.

Par. 9. Complaints

1. The Seller is responsible to the Customer for the compliance of the Products with the Sales Agreement. The Consumer has the right to request repair or replacement of the Product with a defect-free one, as well as a price reduction or withdrawal from the contract, if the defect is significant
2. The above rights are only available to Customers who are Consumers. In relations between the Seller and a Customer who is not a Consumer, the warranty for defects is excluded.
3. The Seller is liable for the lack of compliance of the Product with the Sales Agreement existing at the time of its delivery and disclosed within two years from that moment, unless the shelf life of the Product, specified by the Seller, its legal predecessors or persons acting on their behalf, is longer. It is presumed that the lack of conformity of the Product with the Sales Agreement, which became apparent within two years from the moment of delivery of the Product, existed at the time of its delivery, unless it is proven otherwise or this presumption cannot be reconciled with the specificity of the Product or the nature of the lack of conformity of the Product with Sales agreement.
4. Complaints regarding the Products may be submitted by post to the correspondence address or email address of the Seller indicated in the Regulations.
5. The complaint should include the name and surname of the Consumer and a detailed description and indication of the circumstances constituting the basis for the complaint. The complaint must be accompanied by proof of purchase of the Product and the Product complained about.
6. The Consumer filing a complaint should return the complained Product by economic mail to the Seller’s address.
7. The costs associated with returning the complained Product (economic shipment) are reimbursed by the Seller to the Consumer immediately, but no later than within 14 (fourteen) days from the date of the decision to accept the complaint, using the same method of payment as used by the Customer.
8. After receiving the complaint, the Seller will respond to it and inform the Consumer about further proceedings no later than 14 (fourteen) calendar days from the date of delivery of the complaint. The response to the complaint is provided in writing by post or by return email.
9. If the complaint is accepted, the complained Product will be repaired. If this is not possible, the Seller will refund the Consumer the equivalent of the price of the complained Product immediately, but no later than within 14 (fourteen) days from the date of the decision to accept the complaint, using the same method of payment as used by the Consumer.
10. In the scope of complaints, the Consumer may exercise the rights granted to them by Consumer Rights, among others: for non-compliance of the Product with the Agreement.
11. After exhausting the complaint procedure, the Consumer has the right to pursue unacknowledged claims in a common court with local jurisdiction in accordance with the provisions of the Code of Civil Procedure and taking into account mandatory provisions on consumer rights, including the choice of law applicable to the resolution of disputes.
12. Delivery of the Product not ordered by the Consumer is at the Seller’s risk and does not impose any obligations on the Consumer.
13. The Seller informs the Consumer about the possibility of using out-of-court methods of dealing with complaints about Products, including: by the Consumer submitting, after the complaint procedure, an application to initiate mediation or an application to consider the case before an arbitration court (the application can be downloaded at http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_adresy.php#faq596. Out-of-court making a claim after the complaint procedure is completed is free of charge. In the case of a Customer who is a Consumer and wants to use an out-of-court method of making a claim, it is also possible to submit a complaint via the EU ODR online platform, available at http://ec.europa.eu/consumers/odr/.

Par. 10. Personal data

1. Customers’ personal data will be processed in accordance with the provisions of the Act of May 10, 2018 on the protection of personal data (consolidated text: Journal of Laws of 2019, item 1781, as amended), Regulation of the European Parliament and of the Council (EU) of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
2. The administrator of personal data is the Seller. Detailed rules for the processing of Customers’ personal data are included in the Privacy Policy available on the Website.

Par. 11. Providing services electronically

1. The Seller is also a service provider of services provided electronically within the meaning of the Act on the provision of electronic services. These Regulations also constitute the regulations for the provision of electronic services within the meaning of Art. 8 of the above-mentioned Act. The Seller provides services electronically in accordance with these Regulations.
2. The Customer’s commencement of using the services covered by the Regulations or consent to comply with the Regulations is tantamount to concluding an agreement for the provision of electronic services.
3. To cooperate with the IT system used by the Seller, the Customer must have equipment and a system that meets the following technical requirements:
   1. a computer with an internet browser with cookies enabled;
   2. connection to the Internet;
   3. correctly configured email;
4. The Seller reserves that the use of the services specified in these Regulations may involve standard risks related to the use of the Internet and recommends that Customers take appropriate steps to minimize them. The Seller ensures the operation of the IT system that enables the use of the service provided electronically, in a way that prevents unauthorized persons from accessing the content of the transmission comprising this service, in particular using cryptographic techniques appropriate to the properties of the service provided, as well as the unambiguous identification of the parties to the service provided electronically. In the event of planned interruptions, modernizations or other similar cases, the Seller has the right to notify Customers about them via the provided email address or generally on the Website.
5. The Customer is prohibited from: providing illegal content, acting in a manner that violates the law or in order to circumvent the law, as well as contrary to the principles of social coexistence or good customs, using the Website in a way that disrupts its functioning or is burdensome for the Seller and other Customers.
6. The Customer’s consent to use services provided electronically covered by the Regulations may be withdrawn at any time.
7. Complaints about services provided electronically shall be subject to the provisions of § 9 of the Regulations, and the deadline for filing a complaint is counted from the moment of the occurrence of the event justifying the submission of the complaint.
8. In matters not regulated in these Regulations regarding the provision of services by electronic means, generally applicable provisions of law shall apply, in particular the Act on the provision of electronic services.

Par. 12. Opinions

1. Anyone who has an Account can rate Products and add a review. The Seller checks whether a given Product review was added by a person who actually purchased the Product under the Sales Agreement and if it turns out that so, then the message “Verified by purchase” is added to a given Product review.
2. In any case, if the “Verified by purchase” message does not appear in the Product review, it means that the review was added by a person who did not purchase the Product on the Website under the Sales Agreement or the Seller was unable to verify such a purchase, and therefore the review is person’s information may be unreliable, fictitious (not supported by facts, experience, evidence) or misleading.

Par. 13. Changes to the Regulations

1. The Regulations are valid from November 15, 2023.
2. The Regulations may be changed for important technical, legal or organizational reasons. The Seller informs about the change in the Regulations and the date from which the amended Regulations will come into force, at least 14 days before the date of entry into force of the change, by posting on the Website a message about the change in the Regulations and the content of the amended Regulations.
3. Customers who have registered and have a Customer’s Account are informed about changes to the Regulations by sending information about the change to the Regulations to the email address provided by them in the registration form or by sending a message to the Customer’s Account.
4. Customers who have registered and have a Customer’s Account have the right to terminate the Regulations. The Customer may terminate the Regulations within 14 days from the date of receipt of the email about the change in the provisions of the Regulations.
5. Termination of the Regulations by a Customer who has registered and has a Customer’s Account is tantamount to resigning from having a Customer’s Account. Termination of the Regulations involves the Seller’s obligation to delete the Customer’s data from the database.
6. Failure by the Customer who has registered and has a Customer’s Account to submit a declaration of termination of the Regulations within 14 days from the date of receipt of the email about the change in the provisions of the Regulations constitutes acceptance of the amended Regulations, provided that each time the Customer logs in to place an Order takes place after the Customer confirming that they have read the Regulations valid on the day of placing the Order.
7. All Orders placed before the date of entry into force of the amended Regulations are processed on the basis of the Regulations that were in force on the date of placing the Order by the Customer.

Wrocław, 19/11/2023

Appendix 1

SAMPLE WITHDRAWAL FORM

(this form should be completed and returned only if you wish to withdraw from the Sales Agreement)

– Addressee: FLEXVISION sp. z o. o., ul. Jerzmanowska 19 H, 54-530, Wrocław, email: komunikaty@flexvision.pl

– I/We(*) hereby inform about my/our withdrawal from the contract of sale of the following goods(*) contract of supply of the following goods(*) contract of specific work consisting in the performance of the following goods(*)/of providing of the following service (*)

– Date of conclusion of the contract(*)/acceptance(*)

– Name and surname of the consumer(s)

– Address of the consumer(s)

 – Bank account number

– Signature of the consumer(s) (only if the form is sent on paper)

– Date

(*) Delete unnecessary.